CHECK-IN
Check-in time is from 3:00PM to 12:00AM. Early check-in is subject to room availability. If you arrive early and a room is not available, the receptionist will be pleased to store your luggage until your room is ready. As the front desk nominally closes at 12:00AM, late check-ins must be arranged with the hotel in advance; otherwise a no-show penalty may apply.
Guests are required to present their own valid credit/debit card upon check-in along with a valid form of identification.
Inn at Portland will make every effort to honor special requests upon arrival subject to availability.
CHECKOUT
Checkout time is at 11:00AM. Checkout is contactless - just leave your keys in the room upon departure; there is no need to inform the front desk. If you require a later check-out, please contact the receptionist before 11 AM on the day of departure and we will do our best to accommodate your request but we cannot guarantee availability.
Any delay to checkout beyond 11:30AM will result an extra charge being added to the final bill.
Inn at Portland can accommodate guest luggage at the front desk after checkout time if needed. This service is complimentary. Luggage must be collected by the time the front desk closes at 12:00AM.
PAYMENT METHODS
The following credit cards are accepted: Visa, MasterCard, American Express or Discover.
The following debit cards tied to a bank account are accepted: Visa or MasterCard.
A $100.00 refundable deposit paid at arrival. Deposits are refunded on the day of departure subject to room inspection. Allow up to seven business days for the added authorization to drop off your account. Inn at Portland is not responsible for any overdrafts to your account.
Positive photo ID is required to authenticate the identity of the registered guest and the name embossed on the payment card.
For third-party payments, prior authorization is required. Contact the hotel directly for details.
Prepaid or stored value cards, checks and cash are not accepted.
Cards must be embossed with the name of the registered guest.
CANCELLATION POLICY
For phone and in-person reservations, cancellations up to 24 hours before arrival are free. Cancellations after deadline or no-shows are subject to a penalty of one night's stay.
For online reservations fulfilled by Booking.com, Expedia.com or their affiliates, their published cancellation policies apply.
GUEST CONDUCT POLICY
No more than one six-pack of beer or one bottle of wine or liquor permitted per guest room. Cases of beer not permitted under any circumstances. Open containers of alcohol are not permitted in common areas of the hotel. Guests possessing or consuming alcohol on the premises must be 21 years of age or older.
Quiet Hours begin at 10:00PM nightly.
No more than four guests are permitted in any one guestroom at a time.
Visitors are not permitted on the premises after 10:00PM.
Loud noise, loud music, loud voices, horseplay, running in the corridors, high traffic in and out of guestrooms, slamming doors and loitering are not permitted and may result in immediate eviction with no refund.
Noise levels should be at an acceptable level as judged by the Hotel’s other guests and Hotel Management.
If Hotel Management receives a noise complaint, we will only give one warning to quiet down.
Receiving a second complaint will result in the room(s) being asked to leave the Hotel and no refund will be given.
Inn at Portland reserves the right to make use of audio/video surveillance and to summon police in enforcing this policy.
HOUSEKEEPING POLICY
Daily housekeeping is available upon request. The guest is responsible for notifying the front desk during breakfast hours if they require full service. If the guest does not notify the front desk during those hours, fresh towels, linens and/or toiletries can be provided.
SMOKING/VAPING POLICY
Inn at Portland is a 100% nonsmoking/non-vaping facility.
Smoking or vaping any substance is prohibited in guestrooms and all public areas of the hotel. Smoking or vaping are only allowed outside the building.
Exterior entrances may not be held partially or fully open while smoking or vaping is taking place.
Guests must be at least 20 feet from any exterior entrance while smoking or vaping any substance. Designated smoking areas are provided.
Guests are responsible for safe and sanitary disposal of smoking materials. Do not litter.
Smoking or vaping any substance in guestrooms may result in forfeiture of deposit. A cleaning fee of up to $250.00 may apply to severe cases.
WIRELESS INTERNET ACCESS POLICY
Complimentary wireless internet service is offered to all guests in their rooms and in common areas of the hotel. A password will be provided upon check-in. The Service is provided without technical assistance and compatibility with all devices is not assured. Terms and conditions regarding use of the Service are displayed on the guest's device upon login. Use of the Service constitutes agreement with these terms. Sharing of internet passwords with non-guests will result in revocation of guest's internet access.
PARKING POLICY
Inn at Portland provides complimentary off-street parking. Long-term parking is available for park & fly. Parking is at the guest's own risk. Use common sense and lock all doors and keep valuables out of plain sight.
PET POLICY
Pets are not permitted anywhere on hotel premises including but not limited to guestrooms, common areas of the hotel, on hotel grounds, or in guest vehicles parked on hotel property. Inn at Portland recommends arranging for a pet sitter or a kennel service. Service animals are welcome in accordance with ADA regulations.
PORTABLES (COTS/CRIBS)
Inn at Portland does not provide cots or cribs. Guests may bring their own portable crib.
VALUABLES
Inn at Portland does not provide safes. Guests are solely responsible for securing their valuables.
SUSTAINABILITY POLICY
Inn at Portland is committed to reducing our carbon footprint. Over the years we have instituted the following measures:
1. Switched from CRT to LCD TVs with LED backlighting
2. Installed water-saving fixtures in guest bathrooms
3. Replaced incandescent light bulbs with LED bulbs
3. Established a linen & towel reuse program
4. Turned off refrigerators by default
5. Made daily housekeeping available by request
RIGHT TO MODIFY OR AMEND POLICIES
As the objectives of the Hotel and the needs of its guests evolve, Inn at Portland reserves the right to modify or amend its policies at any time and for any reason with or without written notice.
Check-in time is from 3:00PM to 12:00AM. Early check-in is subject to room availability. If you arrive early and a room is not available, the receptionist will be pleased to store your luggage until your room is ready. As the front desk nominally closes at 12:00AM, late check-ins must be arranged with the hotel in advance; otherwise a no-show penalty may apply.
Guests are required to present their own valid credit/debit card upon check-in along with a valid form of identification.
Inn at Portland will make every effort to honor special requests upon arrival subject to availability.
CHECKOUT
Checkout time is at 11:00AM. Checkout is contactless - just leave your keys in the room upon departure; there is no need to inform the front desk. If you require a later check-out, please contact the receptionist before 11 AM on the day of departure and we will do our best to accommodate your request but we cannot guarantee availability.
Any delay to checkout beyond 11:30AM will result an extra charge being added to the final bill.
Inn at Portland can accommodate guest luggage at the front desk after checkout time if needed. This service is complimentary. Luggage must be collected by the time the front desk closes at 12:00AM.
PAYMENT METHODS
The following credit cards are accepted: Visa, MasterCard, American Express or Discover.
The following debit cards tied to a bank account are accepted: Visa or MasterCard.
A $100.00 refundable deposit paid at arrival. Deposits are refunded on the day of departure subject to room inspection. Allow up to seven business days for the added authorization to drop off your account. Inn at Portland is not responsible for any overdrafts to your account.
Positive photo ID is required to authenticate the identity of the registered guest and the name embossed on the payment card.
For third-party payments, prior authorization is required. Contact the hotel directly for details.
Prepaid or stored value cards, checks and cash are not accepted.
Cards must be embossed with the name of the registered guest.
CANCELLATION POLICY
For phone and in-person reservations, cancellations up to 24 hours before arrival are free. Cancellations after deadline or no-shows are subject to a penalty of one night's stay.
For online reservations fulfilled by Booking.com, Expedia.com or their affiliates, their published cancellation policies apply.
GUEST CONDUCT POLICY
No more than one six-pack of beer or one bottle of wine or liquor permitted per guest room. Cases of beer not permitted under any circumstances. Open containers of alcohol are not permitted in common areas of the hotel. Guests possessing or consuming alcohol on the premises must be 21 years of age or older.
Quiet Hours begin at 10:00PM nightly.
No more than four guests are permitted in any one guestroom at a time.
Visitors are not permitted on the premises after 10:00PM.
Loud noise, loud music, loud voices, horseplay, running in the corridors, high traffic in and out of guestrooms, slamming doors and loitering are not permitted and may result in immediate eviction with no refund.
Noise levels should be at an acceptable level as judged by the Hotel’s other guests and Hotel Management.
If Hotel Management receives a noise complaint, we will only give one warning to quiet down.
Receiving a second complaint will result in the room(s) being asked to leave the Hotel and no refund will be given.
Inn at Portland reserves the right to make use of audio/video surveillance and to summon police in enforcing this policy.
HOUSEKEEPING POLICY
Daily housekeeping is available upon request. The guest is responsible for notifying the front desk during breakfast hours if they require full service. If the guest does not notify the front desk during those hours, fresh towels, linens and/or toiletries can be provided.
SMOKING/VAPING POLICY
Inn at Portland is a 100% nonsmoking/non-vaping facility.
Smoking or vaping any substance is prohibited in guestrooms and all public areas of the hotel. Smoking or vaping are only allowed outside the building.
Exterior entrances may not be held partially or fully open while smoking or vaping is taking place.
Guests must be at least 20 feet from any exterior entrance while smoking or vaping any substance. Designated smoking areas are provided.
Guests are responsible for safe and sanitary disposal of smoking materials. Do not litter.
Smoking or vaping any substance in guestrooms may result in forfeiture of deposit. A cleaning fee of up to $250.00 may apply to severe cases.
WIRELESS INTERNET ACCESS POLICY
Complimentary wireless internet service is offered to all guests in their rooms and in common areas of the hotel. A password will be provided upon check-in. The Service is provided without technical assistance and compatibility with all devices is not assured. Terms and conditions regarding use of the Service are displayed on the guest's device upon login. Use of the Service constitutes agreement with these terms. Sharing of internet passwords with non-guests will result in revocation of guest's internet access.
PARKING POLICY
Inn at Portland provides complimentary off-street parking. Long-term parking is available for park & fly. Parking is at the guest's own risk. Use common sense and lock all doors and keep valuables out of plain sight.
PET POLICY
Pets are not permitted anywhere on hotel premises including but not limited to guestrooms, common areas of the hotel, on hotel grounds, or in guest vehicles parked on hotel property. Inn at Portland recommends arranging for a pet sitter or a kennel service. Service animals are welcome in accordance with ADA regulations.
PORTABLES (COTS/CRIBS)
Inn at Portland does not provide cots or cribs. Guests may bring their own portable crib.
VALUABLES
Inn at Portland does not provide safes. Guests are solely responsible for securing their valuables.
SUSTAINABILITY POLICY
Inn at Portland is committed to reducing our carbon footprint. Over the years we have instituted the following measures:
1. Switched from CRT to LCD TVs with LED backlighting
2. Installed water-saving fixtures in guest bathrooms
3. Replaced incandescent light bulbs with LED bulbs
3. Established a linen & towel reuse program
4. Turned off refrigerators by default
5. Made daily housekeeping available by request
RIGHT TO MODIFY OR AMEND POLICIES
As the objectives of the Hotel and the needs of its guests evolve, Inn at Portland reserves the right to modify or amend its policies at any time and for any reason with or without written notice.
Inn at Portland
1150 Brighton Avenue
(behind Northern Lights)
Portland, ME 04102
(207) 775-3711
A Maine-owned independent motor hotel
All original content ©2022 Inn at Portland
Inn at Portland is not responsible for the content of external sites
1150 Brighton Avenue
(behind Northern Lights)
Portland, ME 04102
(207) 775-3711
A Maine-owned independent motor hotel
All original content ©2022 Inn at Portland
Inn at Portland is not responsible for the content of external sites
